Founders of Gloomhaven is a competitive tile-placement, action-selection, city-building game in which each player controls a fantastical race working to build the city of Gloomhaven and gain influence over its residents. This is a standalone game set in the same universe as Gloomhaven. The events, however, take place hundreds of years before Gloomhaven and depict the original construction of the city.
In Founders of Gloomhaven, players use action cards to place resource buildings on the map of the city, use these resources to create more advanced resources, then deliver them to proposed building sites to earn prestige. An individual player, however, cannot do everything on their own because they can import only a small number of resource types, depending on their race. To create more advanced resources, they have to work with other players.
The game also features an auction mechanism in which players vote periodically to determine which new building proposals come out and where they are placed on the board. Players can also add the influence they've gathered to increase the strength of their vote.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
The exception is on any preordered items, or sealed TCG product which are not refundable or returnable. Due to the way we purchase preorders immediately from our distribution, we cannot accept returns, exchanges, or process refunds on presale items, sale items, or gift cards without applying a 30% fee to recoup cost associated via payment providers and our platform.
Pre-order cancellations will be subject to a 30% fee and handled on a case by case basis.
Shipping Policy
All orders are subject to begin shipping between 7-10 business days of their official release date. This applies especially to preorders, but not excluding other purchases. Although we work very hard to ship out all orders as quickly as possible, we are a small shipping operation and we ship out orders in the order they were purchased. When we ship out preorders, that means a large quantity of orders we must ship out, which takes more than one day. We provide some of the best pricing available on the market to accommodate for potential undesired shipping time. Thank you for understanding your order will ship out in 7-10 business days.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at store@gamegridslc.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at store@gamegridslc.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and assist in the damage claim process if desired. All orders are insured for up to 200$. If you desire or require additional insurance reach out to us via email and we can invoice you for the preferred amount. We are not liable for damages incurred via the carrier.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns, exchanges, or process refunds on presale items, sale items, or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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